September 2025 | Pro Foodservice Reps

Case Study – The President Hotel

Flexibility, Speed and Uniform Results From New Hatco Toasters

How Hatco’s Toast-Qwik^® TQ3 900 enabled the President Hotel to drop one toaster and increase output by 66%

Enhanced performance from Hatco’s newest premium commercial conveyor toaster enabled the prestigious President Hotel in London to reduce three toasters down to two, and still increase output, consistency and control during its busy breakfast service.

The President Hotel in Bloomsbury is part of the Imperial London family of hotels, which has been using Hatco toasters front-of-house for breakfast service for ten years.

When the hotel’s food and beverage team set long-term equipment partner Caterware the task of sourcing a higher specification model, there was no reason to switch brands.

Caterware recommended Hatco’s new high-performance Toast-Qwik^® TQ3 900, supplied by Hatco’s exclusive UK supplier, Pro Foodservice Reps, which offers faster toasting, a robust build and additional performance features.

The hotel was able to replace three existing Hatco toasters with two of Hatco’s Toast-Qwik^®TQ3 900 models and still increase output by two thirds.

The new models deliver 1,800 slices per hour in total (two toasters, each doing 900 slices per hour) compared with 1,080 slices previously (three toasters, each doing 360 slices per hour) – meeting increased demand from over 500 breakfast diners whilst also saving one third of the footprint and capital investment.

In addition, Hatco’s new toasters offer a host of key features including advanced controls, flexible toasting and uniform output.

One very important feature is the PowerSave mode which conserves energy by reducing heat levels to a specified percentage of full power, either when the toaster has not been in use for a specified amount of time, or when power PowerSave is manually activated.

With the use of Hatco’s patented ColorGuard Sensing System exiting the PowerSave mode is unnoticeable to the customer as the toaster continually monitors and adjusts the chamber to ensure consistent toast results both after the mode is exited and even in the busiest periods.

Top heat, bottom heat and belt speed can all be adjusted, ensuring the hotel can provide tailored settings for different breads (white, sourdough, wholemeal etc) and other bakery products including bagels.

If that’s not enough, a USB port allows the Imperial London group to share programming across its multi-site operation with ease.

Enhanced specification for improved performance

Fabi Terreri, food and beverage manager at the President Hotel, said: “We wanted to upgrade our toasters with a newer, more powerful model but we knew we wanted to stick with Hatco, because we’d always been impressed by their performance and durability.

“When Caterware showed us the Toast-Qwik^®TQ3 900, it soon became evident that we could drop from three to two toasters because of the faster speed.

“Now we can programme them easily, allowing for all items to be toasted consistently even in the busiest periods, with a screen that enables guests to see the items and choose the right programme. Crucially, we can ‘lock down’ the control panel, so guests can’t change the settings, which is often a challenge in buffet service.

“It’s easy to clean, we know we can trust the service support and it looks great too. We chose the black model because it gives a clean, modern look, but we could have had stainless steel or red too.”

We wanted to upgrade our toasters with a newer, more powerful model but we knew we wanted to stick with Hatco, because we’d always been impressed by their performance and durability,

Fabi Terreri, Food & Beverage Manager

The President Hotel

A collaborative approach

Caterware worked closely with Pro Foodservice Reps to supply the new toasters, which are now being rolled out across other hotels in the Imperial London family.

Pro Foodservice Reps is the UK’s original foodservice equipment manufacturers’ rep group, giving the UK market access to a range of overseas manufacturers, whilst selling only via distributors and keeping product costs to the end user competitive.

Simon Mallett, contracts director for Caterware, said: “The Imperial London Hotel Group is one of our longest established customers, trusting us with our recommendations. They know that we will only recommend premium products and Hatco’s Toast-Qwik^®TQ3 900 is reliable, high-quality toaster that’s well suited for busy multi-site operations, where appliances need to stand the test of time.

“The results speak for themselves – greater flexibility, uniform results, enhanced control and a 66% increase in output, all from two toasters instead of three.”

For more information on the full Hatco range including toasters click here for more information

Pro Foodservice Reps Showcasing Hatco Collection at HostMilano

Pro Foodservice Showcasing Hatco Collection at HostMilano

Pro Foodservice Reps (PFR) will be in attendance at HostMilano, joining its factory partner Hatco to connect UK buyers with the Hatco range of hot holding and cooking technology.

The PFR team will be on the Hatco stand in Italy, demonstrating its key products and solutions including induction technology, retractable mount heat lamps, warming drawers and TQ3 range of high-speed toasters.

Among its innovations, Hatco’s decorative heat lamps are available in a range of shade styles, colours and finishes to suit all venues, with an adjustable up and down feature using Hatco’s patented straight cord design, which eliminates potential hygiene issues.

The TQ3 range of toasters offers faster toasting, a robust build and additional performance features, ideal for busy catering environments including hotel buffets, alongside a range of food warming and holding technologies.

Andy Piggin, Managing Director of Pro Foodservice Reps, said: “Hatco is a global leader in hot holding and has had a presence in the UK since the 1990s, so the brand is well known in the UK market. We all know the scale of HostMilano, so this will be another opportunity for PFR to reinforce the breadth and quality of the range to those UK buyers making the trip to Italy.

“PFR is an extension of the factories that we work with, helping to grow their brands here in the UK. Our primary purpose is to be the local sales force for our manufacturers and bring well informed information from them to the UK dealer community. It makes sense that we connect with those dealers and end users at the world’s biggest foodservice show.”

The UK’s only foodservice equipment manufacturers’ rep group, Pro Foodservice Reps was founded in 2014 by joint owners and director, Andy Piggin and Ross Gibson. Its US-style model gives overseas manufacturers access to the UK market via an existing team of industry experts, whilst selling only via distributors and keeping product costs to the end user competitive.

Hatco is one of 12 brands in the PFR portfolio, alongside American Metalcraft, Barfly, Baselite, Escali, FWE, Icarus, Mercer Culinary, Ovention, Puracycle, Spidocook and Tribeca FSP.

Andy Piggin adds: “HostMilano is always a busy show and we’re expecting no different this year. It will be fantastic to see old friends and make new contacts.”

www.profoodservicereps.co.uk

For more information on the full range of products available from PFR and current available stock levels, please contact us at:

Email: sales @prorepsuk.com or Call Us: 01162 599393

From Thermoboxes to Ingredient Bins – Tribeca Has Arrived & Now In Stock!

We’re pleased to announce that we now stock
Tribeca Food Service products — the trusted name for professional storage and transportation solutions in the hospitality industry.

Known for their exceptional build quality, smart design, and long-lasting performance, Tribeca products are designed to make service smoother, safer, and more efficient. Whether you’re moving hot meals across a venue or storing key ingredients for tomorrow’s prep, Tribeca offers the durability and reliability busy kitchens depend on.

From Thermoboxes and insulated liquid containers to ingredient bins and more, we have a wide range of Tribeca products in stock here in the UK and available for immediate dispatch. This means you get the tools you need without the wait — keeping your kitchen running at full speed and your service standards high. Below, you’ll find a selection of products ready to order today, all delivering the perfect combination of VALUE, QUALITY & AVAILABILITY!

ADJUSTABLE DISH CART (TAA-4)

The Tribeca Adjustable Dish Cart is built to deliver long-lasting performance and unmatched practicality in busy food service environments. Crafted from low-density polyethylene with a durable monobloc construction, it offers exceptional strength for years of reliable use while remaining lightweight and easy to handle. Its open-shelf design ensures quick, convenient access, while the integrated metal fixings keep dishes securely in place during transport. Break-proof, easy to clean, and made from recyclable materials, it’s as safe for your team as it is for the planet. Fully adjustable for secure, reliable movement of different plate sizes, NSF-certified for food safety, and ready to use straight out of the box — no assembly required — this is the professional choice for safe storage, effortless transport, and sustainable service.

TCB THERMOBOX (TCB600)

Crafted using advanced rotational-moulding technology, the TCB Thermobox delivers exceptional impact resistance and long-term durability built to withstand the demands of busy kitchens. Made from food-grade, low-density polyethylene (LLDPE), it’s not only safe and non-toxic but also eco-friendly, recyclable, and UV resistant—perfect for sustainable food service operations. Its one-piece seamless construction ensures a leak-proof design, while the door features sturdy hinges and latches made from unbreakable PA6 Nylon for added security and reliability. Thanks to the high-quality materials and expert manufacturing process, this robust solution requires no extra protection, offering you durable performance you can trust every day.

INGREDIENT BIN (GPUS-82)

The Tribeca Ingredient Bin is crafted from food-safe LLDPE, eliminating the need for liners and making it an eco-friendly, recyclable storage solution. Its smooth interior and exterior surfaces ensure easy cleaning, while its durable construction means it won’t dent, crack, chip, or break under regular use. Transparent ABS covers provide clear visibility of contents without the need to open the lids, helping to maintain freshness and efficiency. Designed to fit neatly under standard work tables, this bin is ideal for storing flour, sugar, rice, grains, and other essential ingredients, making it a highly efficient and practical addition to any professional kitchen.

EPP THERMOBOX (EPP-600 / EPP-200)

The EPP Thermobox is expertly designed to accommodate GN 1/1 containers with two versatile loading options: the EPP-600 front loading and the EPP-200 top loading models. Its smooth opening and closing mechanism ensures easy access, while the ability to be handled from all four sides offers maximum convenience during transport. Built to withstand up to 100kg, this break-resistant thermobox is both durable and lightweight, making it ideal for demanding food service environments. Waterproof, hygienic, and dishwasher-proof, it guarantees safe, clean, and efficient storage and transport every time.

INSULTATED ICE BIN CART (BK-125)

The Tribeca Insulated Ice Bin is expertly crafted from food-safe, CFC-free polyethylene and polyurethane, ensuring both safety and environmental responsibility. Its double-walled, seamless monobloc construction provides exceptional durability and insulation, making it ideal for use in all weather conditions. Built to withstand the rigors of busy kitchens, its sturdy body won’t break, crack, chip, or dent, offering long-lasting reliability. Ready to use straight out of the box with no assembly required, this ice bin is also easy to clean, delivering a practical and efficient solution for ice storage and transport.

INSULTATED LIQUID CONTAINERS (ST-20)

The insulated liquid container features ergonomic moulded-in handles on the top sides for easy lifting, handling, and transportation. Equipped with durable nylon latches that open and close smoothly, it offers both convenience and security. Made from food-grade, eco-friendly, non-toxic, and UV-resistant recyclable LLDPE material, it is designed to withstand both hot and cold temperatures. Its one-piece seamless construction, combined with a double-walled monobloc polyethylene structure, ensures it won’t dent, crack, chip, or break, delivering long-lasting durability. Easy to clean and fully recyclable, this container is the perfect sustainable solution for safe and efficient liquid storage and transport.